Help

The Patient Access Network (PAN) Foundation is an independent, national 501 (c)(3) organization dedicated to helping federally and commercially insured people living with life-threatening, chronic and rare diseases with the out-of-pocket costs for their prescribed medications. Partnering with generous donors, healthcare providers and pharmacies, PAN provides the underinsured population access to the healthcare treatments they need to best manage their conditions and focus on improving their quality of life. Since its founding in 2004, PAN has provided more than 700,000 underinsured patients with over $2.5 billion dollars in financial assistance, through over 50 disease-specific programs.

About the Portal

  1. What is the PAN Portal?

    The PAN Portals are self-service web tools that allow patients and their caregivers, providers and pharmacists to apply for grants and check grant information online.

  2. Who can use the PAN Portal?

    PAN has three portals: a Patient Portal, a Pharmacy Portal and a Provider Portal.

    • PAN Patient Portal is intended for patients and their caregivers.
    • The PAN Pharmacy Portal is intended for registered pharmacists, pharmacy technicians and their teams.
    • The PAN Provider Portal is intended for registered physicians and other healthcare providers.

    PAN’s portals are not intended for drug manufacturer or hub use.

  3. Is there a fee to use the PAN Portal?

    No, PAN’s portals are free to all users.

  4. What are the portal’s Term and Conditions?

    To view PAN’s Portal Term of Conditions, click here.

  5. What is PAN’s Privacy Policy?

    To view PAN’s Privacy Statement, click here.

  6. Can I access the PAN Portals from a mobile device?

    No, the PAN Portals are not currently compatible with mobile devices.

  7. How do I sign up to use the PAN Portal?

    Patient Portal:

    • If you do not currently have a PAN grant, click Enroll Now to get started.
    • If you do have a PAN grant, click Don’t Have an Account? Register Now, and complete the Account Registration Form.

    You will receive an email to complete the registration process.

    Provider and Pharmacy Portal:

    • On the portal homepage, click Register or Don’t have an account? Register now.
    • Review and agree to the Portal Terms and Conditions, and complete the New Account Registration Form.

    A PAN representative will contact you within two business days to verify your information and finalize your account.

Managing Your Portal Account

  1. I forgot my username or password. What should I do?

    On the portal log-in screen, click Forgot Username or Forgot Password.

    Enter your username or the email associated with your account.

    You will receive an email notification with your username and a temporary password that you can use to log in and create a new password.

  2. Where can I update my personal information (i.e. my phone number or email address)?

    Log in using your existing username and password.

    Click Your Username in the upper right corner of the page.

    Click My Account.

    Edit your account information.

  3. I need help navigating the portal. Can I set up a demo?

    Yes! We are happy to set up a demo to help you understand and make the best use of the portal.

    Please email your availability to info@panfoundation.org.

    In the meantime, please reference these recorded webinars about the portal.

  4. Who do I contact if I have further questions?

    Please contact PAN by phone at 866-316-7263 or email at info@panfoundation.org.